Terms and Conditions
Effective Date: 13-08-2025
Website: www.ironstor.co.uk
Company Name: Rackline (T/A IronStor)
Registered Address:
Oak Tree Lane, Talke Pits,
Stoke-on-Trent, ST7 1RX
Company Number: 04697883
Contact Email: info@ironstor.co.uk
Contact Telephone: 01782 770111
1. Introduction
These Terms and Conditions govern your use of our website and the purchase of goods from IronStor. By accessing or using our site, you agree to be bound by these terms. If you do not agree, please do not use our website.
2. Eligibility
To place an order, you must:
- Be at least 18 years old.
- Provide accurate and complete contact, payment, and delivery details.
- Be authorised to use the payment method provided.
3. Products and Descriptions
We make every effort to ensure product descriptions, images, and prices are accurate. However:
- Colours may vary due to screen settings.
- All sizes and measurements are approximate.
- We reserve the right to correct errors, omissions, or inaccuracies at any
time without notice.
4. Pricing and Payment
- All prices are in GBP (£) and include VAT (where applicable).
- Payment is required at the time of order via [list accepted payment methods].
- We reserve the right to change prices without prior notice but will honour the price agreed at the time of purchase.
5. Order Acceptance
- All orders are subject to acceptance and availability.
- We will confirm acceptance via an order confirmation email.
- If an item is unavailable, we will notify you and issue a refund or offer an
alternative.
6. Delivery
- Delivery times are estimates only and not guaranteed.
- We are not responsible for delays caused by third-party couriers or events outside our control.
- Risk of loss passes to you upon delivery.
- Please check goods upon delivery and notify us of any issues within 48 hours.
7. Returns and Refunds
- You have a 14-day right to cancel under the Consumer Contracts Regulations (UK).
- Goods must be returned in original condition and packaging.
- Exclusions: personalised, perishable, or hygiene-sensitive items (e.g. earrings, cosmetics once opened).
- Refunds are processed within 14 days of receiving returned goods.
- Return postage costs are your responsibility unless the item is faulty.
8. Faulty or Damaged Items
If you receive a faulty or damaged item:
- Contact us within 48 hours of receipt with proof (e.g., photographs).
- We will arrange repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
See more here.
9. Intellectual Property
All content, images, logos, and text on our website are owned by or licensed to
Rackline (T/A Ironstor) and may not be reproduced without permission.
10. Limitation of Liability
We are not liable for:
- Indirect or consequential losses.
- Loss of data, profits, or business opportunities.
Our total liability shall not exceed the total price paid for the product.
11. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy and
complies with UK GDPR and Data Protection Act 2018.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall
be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of our site signifies acceptance.